- Timeframe for Returns: There are no returns after 30 days from receipt of order. Please immediately check your order for defects upon arrival.
- Non-Returnable Items: Except in the case of manufacturing defects, we are unable to accept returns on personalized promotional items.
- Pre-Production Cancellation: In the event you change your mind about your order during pre-production, please contact our customer service department. Once your order has been completed with your personalized request, we are unable to refund your purchase price.
- Receiving Your Refund: Method of refund depends primarily on the method of initial payment. Credit card orders will be refunded to the same credit card of purchase.
- Disclosure of Fees: Some blank items are subject to a restocking fee. Returns on undamaged blank items may require an average of 10% to 20% restocking fee. This fee is based solely on the fee requirements of our suppliers. Returned items must be in new, saleable condition.
- Responsibility for Shipping: We will arrange for pickup of any misprinted, damaged or defective items at no cost to you.
- Securing an RMA/Return Authorization: In the event that you receive misprinted or incorrect merchandise, please contact our customer service department.
If you're unsatisfied with your order for any reason, we'll do everything possible to correct the situation. Please contact our customer service department for assistance.