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Return Policy

All sales are final.


  1. Damaged or Defective Product: Imagination Branding will replace any incorrect, damaged, or defective item at no charge to the client.
  2. Window of Return: Please check your order for defects immediately upon arrival. Imagination Branding must be notified within 48 hours of receipt of goods in order to receive a refund. In some instances, you will be asked to supply Imagination Branding with pictures of the item(s), which we will need before we can begin the process to refund.
  3. Shipping: Imagination Branding will arrange pickup of any misprinted, damaged, or defective items at no cost to you.
  4. Receiving Your Refund: Method of refund depends primarily on the method of initial payment. Credit card refunds will only be issued to the original credit card used for purchase.

Except in the case of manufacturing defects, we are unable to accept returns on branded promotional items. If after reading these guidelines you have specific questions regarding any issue, please contact our Customer Service Department at 800-342-9707 ext. 100 or email us at help@imaginationbranding.com for explanation or assistance.

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